Delivery Options Overview

At LSmart.com, we offer a variety of reliable and efficient shipping methods tailored to meet your skincare needs. Whether you’re looking for fast delivery through trusted services like Pathao Courier or Steadfast, or prefer a more economical option, we’ve got you covered. Our partnerships with renowned Bangladeshi delivery companies ensure your products arrive safely and on time. And if you’d rather pick up your order yourself, we also offer an in-store pickup option for added convenience. Explore all our shipping options on this page to find the perfect fit for you!

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At LSmart.com, your satisfaction is our priority. If you need to exchange or return a skincare product, we’ve made the process simple and hassle-free.

  • Eligibility: Products can be exchanged or returned within 7 days of delivery, provided they are unopened, unused, and in their original packaging.
  • Non-Returnable Items: For hygiene reasons, certain items like opened skincare products or those with broken seals are not eligible for return or exchange.
  • Process:
    1. Contact our customer support team with your order details and reason for return/exchange.
    2. Our team will guide you through the process and provide a return shipping address if required.
    3. Upon receiving the product and verifying its condition, we will process your exchange or refund within 5-7 working days.

For further assistance, feel free to reach out to us via our support page. Your skincare journey with us matters, and we’re here to ensure it’s seamless!

The product is not accepted back if at least one of the components is missing:

    1. Fully Intact Product: The product must be returned in its original condition, including all packaging, seals, and any included accessories or gifts.
    2. Proof of Purchase: A receipt or order confirmation from LSmart.com as proof of purchase.
    3. Original Warranty Card: If the product comes with a warranty, the card must be included.
    4. Detailed Explanation of the Issue: A written note or documentation describing the defect or issue with the product. If applicable, this may include feedback from a professional or authorized service center.

    Please ensure all necessary items are included to avoid delays in processing your return or exchange. For further assistance, contact our support team.

FAQs

Can I return an opened skincare product?

Unfortunately, for hygiene and safety reasons, opened or used skincare products cannot be returned. Please ensure the product remains sealed if you intend to return it.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, contact our customer support team within 48 hours of delivery. Provide photos of the damage and your order details, and we’ll guide you through the return or replacement process.

How long does it take to process a refund?

Once we receive the returned product and verify its condition, refunds are typically processed within 5-7 business days. Refunds will be issued to the original payment method.

Can I exchange a product for a different item?

Yes, you can exchange a product for another item of equal or greater value (price difference to be paid). The original product must meet our return policy criteria, including being unopened and in its original packaging.